Robots
are taking over the world! J
Well…not really. But it
is safe to say that RPA (robotic process automation) is sweeping the business
world!
RPA is a revolution in business! With RPA, businesses can automate mundane
rules-based business processes with a “bot”, enabling business users to devote
more time to serving customers or other higher-value work. Others see RPA as a
stopgap en route to intelligent automation (IA) via machine learning (ML) and
artificial intelligence (AI) tools, which can be trained to make judgments
about future outputs. (Cio.com)
Let me try to explain what a “bot” can do…
Pretend that you were just hired at ABC Incorporated and it is
your first day. You will be asked to
fill out information for citizenship, benefits, payroll, an employment
application with emergency contacts, etc…
Your new company will take all of the information and the payroll person
will enter it in the payroll and 401(k) system, the benefit person will enter
you in the medical benefit system, the HR person will enter your application
into the “employee” database, etc… With
RPA, “bot” software can take employment data and put it in all the systems,
timely and error free. See the power?
This week I had the pleasure to interview Morgan. Morgan
has spent the last six months helping implement “bots” in my organization in
the areas of payroll, accounts payable, and expense account processing. In the interview, I try to focus on her
learning opportunities with this new technology, and the experiences for the
existing employees in these areas of business. Please click here for the link to the 7 minute interview:
I am interested in your questions and feedback…”bots” are a
new technology that are changing the business landscape!
References
https://www.cio.com/article/3236451/what-is-rpa-robotic-process-automation-explained.html
referenced on October 1, 2019.
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